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Transforming the Insurance Industry with Artificial Intelligence


Anjanee Kumar Rai, Dr. Madhu Bhartia
Pages: 01-16
ISBN: 978-93-5834-115-7


Advances in Academic Research and Development (Volume -13)

Advances in Academic Research and Development
(Volume - 13)

Abstract

An important turning point for the Indian insurance sector was the opening of the sector to private enterprises with the passage of the Insurance Regulatory and Development Authority Act (IRDA Act) in 1999. In India today, there are more than 70 insurance companies that offer general, life, and reinsurance products. The Insurance Regulatory and Development Authority of India (IRDAI) formed the Sandbox committee to promote technological innovation. By using a "Use and Tile" strategy rather than the more conventional "File and Use" approach, this effort pushes InsurTech firms to innovate and create new products.AI has transformed the insurance sector in a number of ways. Artificial Intelligence (AI) has simplified processes and cut expenses by automating the processing of claims and improving customer experience through chatbots. Predictive analytics driven by AI also helps insurers evaluate risk more precisely, which results in more competitive and individualized insurance packages. In contrast, blockchain technology has improved trust between policyholders and insurers by bringing transparency and security to transactions. This has reduced fraud. In the insurance industry, a paradigm shift is being driven by the confluence of AI, block chain, and analytics. These days, insurers can provide clients with more creative and customized products, increase operational effectiveness, and improve the overall customer experience. This essay will examine these significant advancements and show how analytics, blockchain, and artificial intelligence are influencing the direction of the insurance sector. Insurance companies can better negotiate the changing market and maintain an advantage over rivals by being aware of these technical developments.

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