Please wait...

Publish Book and Book Chapter

Cover All Subjects


Demographic Drivers of Organizational Commitment: A Post-Pandemic Study of Hospitality Employees in Goa’s Star Hotels


Sandesh Naik
Pages: 73-82
ISBN: 978-93-5834-786-9


Business Management: A New Paradigm (Volume -8)

Business Management: A New Paradigm
(Volume - 8)

Abstract

The hospitality sector is vast and encompasses a wide range of services, including travel, accommodation, food, and beverages. Guests and visitors expect high-quality services from hospitality providers. In this context, employees in various roles play a crucial part, as they directly or indirectly interact with guests. The quality of hospitality services largely depends on the level of employee engagement and commitment. Management in the hospitality industry recognizes these core aspects and strives to achieve optimal performance from employees by offering attractive monetary and non-monetary benefits. In return, management anticipates positive outcomes in the form of engagement, commitment, and satisfaction among employees. However, despite the appealing benefits provided, levels of employee engagement, commitment, and satisfaction may vary due to several factors. The objective of this study is to identify the relationships between demographic variables and organizational commitment. This research is based on primary data sources to achieve the stated objective. A standardized instrument developed by researchers was utilized to collect data, with a sample size comprising 100 employees from select star hotels in Goa. A convenience sampling method was employed to gather responses from participants.

Copyright information

© Integrated Publications.
Access This Chapter
Chapter
₹ 100
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever