The hospitality industry is businesses set up to offer hospitality goods and services to customers, with the ultimate aim to satisfy them, thus ensuring these businesses in food outlets or hotels or accommodations, including airlines, are successfully operated and profit-generating. After the pandemic this industry witnessed lot of change in the service pattern. Loss of pay, new working hours, upskill and reskill were the important areas which every entrepreneur was looking upon. Hence it become utmost important for the students to study about how hospitality industry works, about its classification, planning and controlling.
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